Earlier this month, we started using a new method for students to report faulty machines to the Computer Centre. At the moment the new system is only available on the machines in the Bannerman ground floor area, but if it is proven successful, it will be available on all of our work area machines around the campus within the year.
The system is very simple and much quicker than before. All of the computers in the Bannerman Centre ground floor area have a newly visible attached sticker. On this sticker is a unique identifier (hostname) which we use to identify and locate each PC, and as well as this you will find a mobile number which can be sent information through text and picture message technology. The mobile number is 07468 312089.
This system works alongside our already developed and active methods of contact such as email email@example.com and visits to the User Support desk located in Bannerman Centre, ground floor.
If you find the machine faulty in any way, please send a small description or picture of the fault in question along with the hostname information to the mobile number and we will log and respond to the fault as quickly as possible.
Correct reporting examples:
W7-LB-F0-N4-003 PC WON’T BOOT
W7-LB-F0-C3-001 FAULTY KEYBOARD